Shipping, cancellation and refunds.

Watching Pataka Anime at patakastudio.com/anime does not need a payment. This policy applies to the one kind of payment we take: an optional payment to support the studio.

Payments are made to Pataka Systems, the business behind Pataka Anime. That is the name you will see on the payment page and on your receipt.

• Support is optional. You choose the amount, and it is shown and charged in Indian rupees.
• It is a single payment. There is no subscription and nothing renews.
• It does not buy anything. It does not change what you can watch, unlock extra episodes or promise a release date.
• It is not a donation to a charity and does not qualify for a tax deduction.
• Payments are processed by Razorpay, by UPI and other Indian payment methods. For now we accept support from within India only.
• You must be 18 or older to make a payment. If you are younger, ask a parent or guardian to make it.

Nothing is shipped. Pataka Anime is a digital service: episodes are streamed on this site, and a support payment has nothing to deliver.

Razorpay sends your receipt to the phone number or email address you gave it, usually within minutes of the payment going through.

A support payment is complete as soon as it goes through, so there is no order to cancel and no subscription to stop. If you paid by mistake, ask for a refund as set out below.

We refund a payment in full if:

• you were charged more than once for the same payment;
• you entered the wrong amount;
• the payment was made without your permission; or
• it was made with a card issued outside India.

To ask for a refund, email studio@patakastudio.com with the amount, the date, and the phone number or email address you gave Razorpay. We aim to reply within two working days.

Approved refunds go back to the method you paid with (UPI, card, net banking or wallet) within 5 to 7 working days. Your bank or the payment gateway can take longer.

Support that was paid as you intended, for the amount you intended, is not refunded. If you think your case is different, write to us and we will consider it.

Razorpay takes the payment. It asks for contact details, such as your phone number or email address, to process it and send your receipt, and handles them under its own privacy policy. We never receive your card or bank details.

We can see your contact details and the payment in our Razorpay account. We use them only for receipts, refunds and our accounts, and keep payment records for as long as the law requires. Making a payment does not add you to the watchlist or to any mailing list. Our Privacy Policy covers the rest of the site.

We may update this policy; the date at the top shows when it last changed. The policy in force on the day you paid applies to that payment.

This policy is governed by the laws of India, and sits alongside our Terms of Service.

Pataka Systems
studio@patakastudio.com

Write to us about a payment, a refund, or anything in this policy.